Terms and Conditions
Thank you for reading this post, don't forget to subscribe!These terms and conditions (“Terms”) govern your use of the website chelvy.com (the “Website”) operated by Chelvy Systems and Solutions (“we,” “our,” or “us”). By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.
1. Acceptance of Terms
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not use the Website.
2. Products and Services
Our website offers products and services for sale. By placing an order, you agree to be bound by the terms of sale, including pricing, payment, and delivery terms.
3. User Accounts
To access certain features of the Website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.
4. Intellectual Property
All content on the Website, including text, graphics, logos, and images, is the property of [Your Company Name] and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works without our express consent.
5. Privacy Policy
Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices concerning the collection and use of your personal information.
6. Limitation of Liability
We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website or the products and services offered.
7. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore ( India ) only.
8. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.
Privacy
Chelvy Systems and Solutions (“we,” “our,” or “us”) operates the website chelvy.com (the “Website”). This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it.
Information We Collect
Personal Information We may collect the following personal information when you visit or make a purchase on our website.
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Name
Address
Email address
Phone number
Payment information (credit/debit card details)
Non-Personal Information
We may also collect non-personal information, such as:
IP address
Browser type
Device information
Usage data
How We Use Your Information
We use the collected information for the following purposes:
To process and fulfill your orders
To communicate with you about your orders and account
To provide customer support
To improve our products and services
To personalize your experience on our website
To send you promotional offers and updates (with your consent)
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.
Your Rights
You have the right to:
Access and correct your personal information Withdraw your consent for processing your data
Request deletion of your personal information Changes to This Privacy Policy. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
Refunds
We at chelvy.com want you to be completely satisfied with your lingerie purchase. Our return policy is designed to ensure a smooth and hassle-free return process. Please read the following terms carefully:
1. Returns
1.1 Eligibility
We accept returns for the following reasons:
Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 05 days of receiving your order.
Incorrect Items: In the event that you receive an incorrect item, please notify us within 02 days of receiving your order.
1.2 Non-Returnable Items
For hygiene reasons, certain items are non-returnable unless they are defective or damaged:
Worn or Washed Lingerie: Lingerie that has been worn or washed cannot be returned.
Clearance or Final Sale Items: Clearance or final sale items are non-returnable.
2. Return Process
2.1 Authorization
Before returning any item, please contact our customer service at return@chelvy.com to obtain authorization. Unauthorized returns may not be accepted.
2.2 Packaging
Please ensure that the item is returned in its original packaging, including all tags and labels.
2.3 Shipping
Customers are responsible for the return shipping costs, except in cases of defective or damaged items. We recommend using a trackable shipping service.
3. Refunds
Upon receiving the returned item and verifying its condition, we will process the refund within 10 business days.
4. Exchange
We currently do not offer direct exchanges. If you need a different size or style, please follow the return process, and then place a new order for the desired item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The shipping process for an eCommerce business typically involves several steps:
SHIPPING
- Order Placement: Customers browse the online store, select products, and place orders.
- Order Processing: Once an order is placed, it needs to be processed by the eCommerce system. This involves verifying payment, updating inventory, and generating packing slips or invoices.
- Picking and Packing: After an order is processed, the items need to be picked from the warehouse shelves and packed securely for shipping. This step often includes labeling packages with shipping addresses and tracking information.
- Shipping Carrier Selection: Will Choose the appropriate shipping carrier based on factors like cost, delivery speed, and reliability.
- Shipping Label Generation: Generate shipping labels with the necessary information, including the recipient’s address, package weight, and tracking number.
- Package Drop-off or Pickup: Take the packages to the shipping carrier’s location for drop-off or schedule a pickup if available.
- Shipment Tracking: Provide customers with tracking information so they can monitor the status of their shipments.
- Delivery: The shipping carrier delivers the package to the customer’s designated address. The whole shipping process will be taken in 15 days.
- Returns Processing (if applicable): Handle returns and exchanges according to your eCommerce store’s policies. This may involve issuing refunds, restocking returned items, and updating inventory.
- Customer Service: Provide support to customers throughout the shipping process, addressing any questions or concerns they may have about their orders or deliveries.
Need help?
Contact us at shop@chelvy.com for questions related.
